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We Ship our E-cigarette & Vape Products Fast!
In order to serve our customers best, we work diligently and efficiently to make sure that each order gets there when it’s needed. This means that orders will be shipped from our warehouse within 24 Hours or Less. For overnight and second-day orders placed Monday through Friday before 3:00 PM CST and We ship products out the same day.
With loyal customers in the United States, Canada and Australia, we ship to over 30 countries and have a worldwide client base.
When will my order be shipped?
There is a 24 Hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.
Orders Received & Paid before 2:00 PM CST Are Shipped Same Day – Applies only to Ground Shipping
We process orders from 8:30AM – 7PM CST on weekdays and 11AM – 5PM CST on Saturdays & Sundays.
We do not process orders on major U.S holidays.
Our daily shipping cutoff time is 4PM CST . If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
FEDEX® does not ship to PO BOXES or military addresses.
All orders are shipped from Bensenville IL, 60108.
Please note: Orders of $1500 are shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
FEDEX Ground® 2-5 business days* in transit ( See Chart Below )
FEDEX 2DAY® 2 business days* in transit (Notify us If you want Saturday Delivery, Please mention Saturday Delivery in comments during checkout)
FEDEX Standard Overnight® 1 business day* in transit (Notify us If you want Saturday Delivery, Please mention Saturday Delivery in comments during checkout)
USPS Priority Mail 2-3 Business Days
*These estimated transit times refer to the time it takes the package to reach it’s destination once it has been shipped. They do not include our processing time.
We do not guarantee transit times and shipping fees are nonrefundable through us. However, the shipping methods listed are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
FEDEX®: All shipping methods guaranteed*
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page or by clicking here.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.
Drop Ship Products ?
In an effort to offer an unmatched selection of high quality products, we have created a drop shipping program to continue adding new products that we cannot stock in our warehouse. Drop shipping is a service provided by a select number of vendors.
Drop shippers may not have access to all shipping methods, and therefore may use a comparable service to what you have selected.
Drop shippers are excluded from the same day shipping policy.
Drop shipped products can take 24-48 hours to process after payment is completed.
If you have a questions about an order containing drop shipped products, or if an order arrived damaged or incorrect, please email firstname.lastname@example.org with the follow information:
– Your order number in the subject line. This can be found in you account or on the packing slip provided with the order.
– A brief description of the problem.
– If a product arrived incorrect or damaged, please send images of the product for our record.
Upon Receiving your complaint about drop shipped product, we will communicate to the vendor that shipped your order to get it corrected as quickly as possible.
Not all drop shippers are product manufacturers, please do not attempt to contact a manufacturer directly with a question or concern about a drop shipped product.